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Privacy Policy

established on March 1, 2003
last updated on June 26,2013

As a provider of the Internet, which is an important social infrastructure directly linked to our daily lives, Internet Initiative Japan Inc. ("IIJ") contributes to society by providing services that our customers feel at ease using, forging a new networked society together with them.

Considering that personally identifiable information ("personal information") should be treated carefully based on the principle of respect for individuals to fulfill this role in society, IIJ is committed to handling personal information properly. IIJ recognizes its responsibility to protect your personal information strictly as a corporation that handles its customers' important information in the course of its telecommunications business and other operations. Therefore, IIJ established the following Privacy Policy, which it will notify to its personnel and publicize, and make efforts to collect, use, and provide personal information properly.

Person in Charge

1. IIJ assigns a person in charge of managing your personal information at each of its divisions that handle personal information and ensures that such persons manage personal information properly.

Collection of Personal Information

2. When IIJ collects your personal information, it makes efforts to specify the purpose of use, and notifies you in advance of the contact point at IIJ for personal information, as well as the purpose and methods of using personal information. The scope of such collection is limited to the extent necessary. IIJ does not collect personal information without your consent or in an unfair manner.

Use of Personal Information

3. IIJ uses and provides your personal information within the scope of the purpose notified in accordance with the previous section, and obtains your prior approval in cases where IIJ will use or provide your personal information outside the scope of such purpose.

Non-Disclosure of Personal Information

4. IIJ does not disclose your personal information to any third party unless as provided in the previous section or required by law or otherwise.

Security of Personal Information

5. IIJ takes sufficient measures to protect your personal information from risks such as unauthorized access, information leaks, destruction, tampering, disclosure or otherwise.

Personal Information Complaints and Inquiries

6. When you wish to complain or inquire about the handling of personal information or correct your personal information, you may contact the contact point at IIJ, and IIJ will respond to such requests within a reasonable amount of time.

Provision or Entrustment of Personal Information

7. IIJ may provide your personal information or entrust collection or control of your personal information to third parties other than IIJ for the purpose of use provided in section 2. In this case, IIJ will ensure that such third parties are sufficiently able to protect personal information.

Compliance with Laws and Regulations and Improvement of this Policy

8. IIJ abides by the laws and regulations applied with regard to personal information and makes continuous efforts to improve its personal information management system.

Eijiro Katsu,
Member of the Board, Representative Director
President and Co-CEO & COO

Akira Sumiya,
Personal Information Protection Manager

Internet Initiative Japan Inc.

protecting your PRIVACY

IIJ is authorized to use the Privacy Mark.

Personal data collected in EEA and transferred from EEA

Please refer to IIJ Group Global Privacy Policy for personal data collected in European Economic Area (henceforth "EEA" on this page) and transferred from EEA.

Items such as Disclosure Regarding the Protection of Personal Information

IIJ builds and maintains a management system for the protection of personal infomation that conforms to the JISQ15001 standard, and has been accredited with the Privacy Mark. Below is a list of items disclosed regarding the personal information handled by IIJ as well as items that shall be put in an accessible for you based on the requirements of this standard, the Act on the Protection of Personal Information (henceforth "Law" on this page), the Order for Enforcement of the Act on the Protection of Personal Information (henceforth "Order" on this page. JISQ15001, the "Law" and the "Order" collectively called "Act on the Protection of Personal Information, etc.").

Disclosed Items Regarding the Purpose of Personal Information (related to JISQ15001:2017 A., Article 21)

Each time personal information is collected from you directly in written form, the purpose shall be specified and your consent obtained (excluding cases where it is not deemed necessary to apply consent regulations based on the Act on the Protection of Personal Information, etc.). When collecting personal information by any other means (directly from you in a form other than written, or indirectly from a third party) it shall be used within the applicable scope of purpose based on the following categories.

Category of Personal Information Purpose
1. Personal information included in phone call records when inquiries are made
  1. For accurately understanding the details of an inquiry, and improving support quality by revising and evaluating responses
  2. For conducting operations incidental to the above item
2. Personal information included in video records captured by surveillance cameras
  1. For crime prevention
  2. For conducting operations incidental to the above item
3. Personal information included in attendee (applicant) lists or surveys conducted in relation to events or seminars held by hosts other than IIJ and collected from said host by IIJ.
  1. For providing information by phone, email, or mail to those interested
  2. For sending materials by email or mail to those interested
  3. For the analysis or statistical processing of survey content to improve services
  4. For other uses within the scope specified to IIJ by said host based on items your consent has been obtained for.
  5. For conducting operations incidental to the above items
4. Personal information included in lists IIJ has obtained by purchasing them from other companies
  1. For conducting marketing operations such as introducing our services by phone, email, or mail
  2. For other uses within the scope of purpose that the provider of the list has obtained your consent for and has licensed to IIJ
  3. For conducting operations incidental to the above items
5. Personal information entrusted to IIJ for handling
  1. For performing operations set out in contracts such as outsourcing agreements
6. Personal information other than the above collected directly from you in a form other than written, or indirectly from a third party
  1. For conducting business activities within a scope generally justifiable during the course of performing IIJ operations
  2. For conducting operations to maintain or provide services within a scope generally justifiable during the course of providing IIJ services
  3. For performing operations within a scope generally justifiable during the course of performing other business IIJ has set out in its articles of incorporation


When your access is required to use the personal information above, the necessary measures shall be taken upon your access to IIJ based on requirements for the protection of personal information added to JISQ15001:2017 A. regarding notification of purpose and method of collection and measures for consent.

Items that Shall be Put in an Accessible Condition for You regarding the Personal Information Disclosed (Stored Personal Data), (related to JISQ15001:2017 A., Article 32 paragraph 1 of the Law, and Article 10 of the Order)

Name of Provider, Address, Representative

Internet Initiative Japan Inc.
Iidabashi Grand Bloom 2-10-2 Fujimi, Chiyoda-ku, Tokyo, JAPAN
Eijiro Katsu,
Member of the Board, Representative Director
President and Co-CEO & COO

Personal Information Protection Manager

Akira Sumiya

Purpose of Stored Personal Data

  1. For performing operations related to the maintenance and provision of IIJ services, such as sending service fee bills, notifications and information about service details, conducting and analyzing surveys, and responding to inquiries
  2. For performing IR operations such as providing information to shareholders and investors, responding to inquiries, and conducting and analyzing surveys
  3. For performing human resources operations such as recruiting and screening applicants, and personnel administration for IIJ workers

Measures taken for the secure management of retained personal data

Based on the Privacy Policy and the Information Security Policy, we have established and are operating a management system that includes the following measures.

  • Establishment of internal rules and systems for the handling of personal information
  • Continuous improvement through periodic internal and external audits
  • Obtaining written agreements from employees and conducting periodic internal training sessions
  • Restrictions on access to areas where personal information is handled and on information being taken out of the office
  • Access restrictions to information systems and measures against malware
  • In cases where personal data is provided to third parties outside of Japan, confirmation of the laws and regulations of the relevant country and implementation of necessary security control measures

If you have any questions on our Privacy Policy, please contact us at or IIJ Support Center.

IIJ is certified by the Japan Information Processing Development Center (JIPDEC) for displaying the Privacy Mark granted to enterprises, which conduct proper handling of the personal information.

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