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Regarding IIJ's Response to the COVID-19 Pandemic

This page explains IIJ's response to the growing COVID-19 infection.

Basic policy

As a general rule, IIJ employees work remotely from home and hold meetings with their colleagues or clients remotely by using web meetings and others.
At the same time, the Internet-related services that IIJ offers serve as infrastructure that keeps society functioning, and IIJ recognizes the demand for the stable provision of these services. Therefore, IIJ shall continue to manage the monitoring and operations of necessary devices so that their function is not impaired, despite working remotely.

Customer support

IIJ continues to operate its customer support with no disruption in service.

In the future, due to the spread of infectious diseases, it may be difficult to make calls or may take longer than usual to respond to inquiries.

Service categories Websites
Support measures for corporate customers (IIJ service users) ​https://www.iij.ad.jp/svcsol/customer/
IIJmio Help Desk for consumer customers https://www.iijmio.jp/contact.jsp
  • * The service pages are written in Japanese.

Support programs

IIJ has been providing telecommuting and online education support by offering free user environments and extended payment deadlines as the following announcements.

  • * The pages are written in Japanese.

Support for telecommuting

March 9, 2020
IIJ Global Solutions to Offer Free Cisco Webex, Web Conferencing Applications for 90 days.blank
March 13, 2020
IIJ to Offer Free Remote Access Environments to Support Corporate Telecommuting until May 31
March 16, 2020
IIJ to Offer Free "IIJ Flex Mobility Service," a Secure and Easy-to-Use VPN Service.
March 18, 2020
IIJ to Offer a Free Internet Live Streaming System for Video and Hi-Res Audio until May 31

Support for under 25

April 8, 2020
Regarding IIJ's COVID-19 Pandemic Support for Its Customers Aged 25 Years and Younger

Payment extension

April 10, 2020
Regarding IIJ's Payment Deadline Extension in Response to the COVID-19 Pandemic

Contact IIJ

IIJ is instituting telecommuting and changing work schedules for all its divisions, as it responds to COVID-19. With these changes, it is anticipated that it will become difficult to call and fax its divisions.
Use the emergency email addresses listed below to contact any of IIJ's divisions.

Divisions Email address
Enterprise Business Division 1 covid19-42386@iij.ad.jp
Enterprise Business Division 2 covid19-95782@iij.ad.jp
Enterprise Business Division 3
Enterprise Business Division 4 covid19-73645@iij.ad.jp
Enterprise Business Division 5 covid19-58927@iij.ad.jp
Financial Systems Business Division covid19-53247@iij.ad.jp
Government Public & Educational Organization Business Division covid19-56473@iij.ad.jp
Global Business Division covid19-56892@iij.ad.jp
Business Risk Consulting Headquarter covid19-47965@iij.ad.jp
Professional Services Division 1 Consulting Department covid19-25836@iij.ad.jp
Professional Services Division 2 Professional Services Department 2 and Professional Services Division 1 Professional Services Department 3 as of FY2019 covid19-67942@iij.ad.jp
If you know the person in charge of the related project, please contact them directly by phone and email.
MVNO Division covid19-58347@iij.ad.jp
IoT Business Division covid19-79325@iij.ad.jp
Network Cloud Division covid19-46973@iij.ad.jp
System Cloud Division covid19-63729@iij.ad.jp
Product Division covid19-79263@iij.ad.jp
Service Product Business Division covid19-58793@iij.ad.jp
Finance Division Finance Department Investor Relations Office ir@iij.ad.jp
For other department, the mailing list has already been shared with relevant business associates.
Finance Division Accounting Department covid19-42863@iij.ad.jp
Finance Division Purchase Department covid19-84372@iij.ad.jp
Administrative Division Human Resources Department covid19-57382@iij.ad.jp
Administrative Division Compliance Department The mailing list has already been shared with relevant business associates.
Administrative Division Risk Management Office covid19-98452@iij.ad.jp
Corporate Communications Department press@iij.ad.jp
Research Laboratory covid19-24879@iij.ad.jp
East Japan Business Division Sapporo Branch covid19-23876@iij.ad.jp
East Japan Business Division Tohoku Branch covid19-47296@iij.ad.jp
Central Japan Business Division Niigata Office covid19-34965@iij.ad.jp
Central Japan Business Division Hokushinetsu Branch
Central Japan Business Division Nagoya Branch covid19-68524@iij.ad.jp
West Japan Business Division Kansai Branch covid19-84963@iij.ad.jp
Kyushu Chu-Shikoku Business Division Chu-Shikoku Branch covid19-57896@iij.ad.jp
Kyushu Chu-Shikoku Business Division Kyushu Branch covid19-39754@iij.ad.jp
Kyushu Chu-Shikoku Business Division Kyushu Branch Okinawa Office covid19-97548@iij.ad.jp

Responses to COVID-19 at IIJ Group companies

  • * The pages are written in Japanese.

Confirmed COVID-19 cases at IIJ Group

  • * The pages are written in Japanese.
May 5, 2020
IIJ's staff tests positive for COVID-19 (Updated:June.26, & Aug.5,2020)
Jul 3, 2020
IIJ Group staff tests positive for COVID-19 (Updated:Jul.10,2020)

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