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This page explains IIJ's response to the growing COVID-19 infection.
As a general rule, IIJ employees work remotely from home and hold meetings with their colleagues or clients remotely by using web meetings and others.
At the same time, the Internet-related services that IIJ offers serve as infrastructure that keeps society functioning, and IIJ recognizes the demand for the stable provision of these services. Therefore, IIJ shall continue to manage the monitoring and operations of necessary devices so that their function is not impaired, despite working remotely.
IIJ continues to operate its customer support with no disruption in service.
In the future, due to the spread of infectious diseases, it may be difficult to make calls or may take longer than usual to respond to inquiries.
|Support measures for corporate customers (IIJ service users)||https://www.iij.ad.jp/svcsol/customer/|
|IIJmio Help Desk for consumer customers||https://www.iijmio.jp/contact.jsp|
IIJ has been providing telecommuting and online education support by offering free user environments and extended payment deadlines as the following announcements.
IIJ is instituting telecommuting and changing work schedules for all its divisions, as it responds to COVID-19. With these changes, it is anticipated that it will become difficult to call and fax its divisions.
Use the emergency email addresses listed below to contact any of IIJ's divisions.
|Enterprise Business Division firstname.lastname@example.org|
|Enterprise Business Division email@example.com|
|Enterprise Business Division 3|
|Enterprise Business Division firstname.lastname@example.org|
|Enterprise Business Division email@example.com|
|Financial Systems Business Divisionfirstname.lastname@example.org|
|Government Public & Educational Organization Business Divisionemail@example.com|
|Global Business Divisionfirstname.lastname@example.org|
|Business Risk Consulting Headquarteremail@example.com|
|Professional Services Division 1 Consulting Departmentfirstname.lastname@example.org|
|Professional Services Division 2 Professional Services Department 2 and Professional Services Division 1 Professional Services Department 3 as of FY2019email@example.com
If you know the person in charge of the related project, please contact them directly by phone and email.
|IoT Business Divisionfirstname.lastname@example.org|
|Network Cloud Divisionemail@example.com|
|System Cloud Divisionfirstname.lastname@example.org|
|Service Product Business Divisionemail@example.com|
|Finance Division Finance Department Investor Relations Officefirstname.lastname@example.org
For other department, the mailing list has already been shared with relevant business associates.
|Finance Division Accounting Departmentemail@example.com|
|Finance Division Purchase Departmentfirstname.lastname@example.org|
|Administrative Division Human Resources Departmentemail@example.com|
|Administrative Division Compliance Department||The mailing list has already been shared with relevant business associates.|
|Administrative Division Risk Management Officefirstname.lastname@example.org|
|Corporate Communications Departmentemail@example.com|
|East Japan Business Division Sapporo Branchfirstname.lastname@example.org|
|East Japan Business Division Tohoku Branchemail@example.com|
|Central Japan Business Division Niigata Officefirstname.lastname@example.org|
|Central Japan Business Division Hokushinetsu Branch|
|Central Japan Business Division Nagoya Branchemail@example.com|
|West Japan Business Division Kansai Branchfirstname.lastname@example.org|
|Kyushu Chu-Shikoku Business Division Chu-Shikoku Branchemail@example.com|
|Kyushu Chu-Shikoku Business Division Kyushu Branchfirstname.lastname@example.org|
|Kyushu Chu-Shikoku Business Division Kyushu Branch Okinawa Officeemail@example.com|
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