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This page explains IIJ's response to the growing COVID-19 infection.
As a general rule, IIJ employees work remotely from home and hold meetings with their colleagues or clients remotely by using web meetings and others.
At the same time, the Internet-related services that IIJ offers serve as infrastructure that keeps society functioning, and IIJ recognizes the demand for the stable provision of these services. Therefore, IIJ shall continue to manage the monitoring and operations of necessary devices so that their function is not impaired, despite working remotely.
IIJ continues to operate its customer support with no disruption in service.
In the future, due to the spread of infectious diseases, it may be difficult to make calls or may take longer than usual to respond to inquiries.
|Support measures for corporate customers (IIJ service users)||https://www.iij.ad.jp/svcsol/customer/|
|IIJmio Help Desk for consumer customers||https://www.iijmio.jp/contact.jsp|
IIJ is instituting telecommuting and changing work schedules for all its divisions, as it responds to COVID-19. With these changes, it is anticipated that it will become difficult to call and fax its divisions.
Use the emergency email addresses listed below to contact any of IIJ's divisions.
|Enterprise Business Division email@example.com|
|Enterprise Business Division firstname.lastname@example.org|
|Enterprise Business Division 3|
|Enterprise Business Division email@example.com|
|Enterprise Business Division firstname.lastname@example.org|
|Financial Systems Business Divisionemail@example.com|
|Government Public & Educational Organization Business Divisionfirstname.lastname@example.org|
|Global Business Divisionemail@example.com|
|Business Risk Consulting Headquarterfirstname.lastname@example.org|
|Professional Services Division 1 Consulting Departmentemail@example.com|
|Professional Services Division 2 Professional Services Department 2 and Professional Services Division 1 Professional Services Department 3 as of FY2019firstname.lastname@example.org
If you know the person in charge of the related project, please contact them directly by phone and email.
|IoT Business Divisionemail@example.com|
|Network Cloud Divisionfirstname.lastname@example.org|
|System Cloud Divisionemail@example.com|
|Service Product Business Divisionfirstname.lastname@example.org|
|Finance Division Finance Department Investor Relations Officeemail@example.com
For other department, the mailing list has already been shared with relevant business associates.
|Finance Division Accounting Departmentfirstname.lastname@example.org|
|Finance Division Purchase Departmentemail@example.com|
|Administrative Division Human Resources Departmentfirstname.lastname@example.org|
|Administrative Division Compliance Department||The mailing list has already been shared with relevant business associates.|
|Administrative Division Risk Management Officeemail@example.com|
|Corporate Communications Departmentfirstname.lastname@example.org|
|East Japan Business Division Sapporo Branchemail@example.com|
|East Japan Business Division Tohoku Branchfirstname.lastname@example.org|
|Central Japan Business Division Niigata Officeemail@example.com|
|Central Japan Business Division Hokushinetsu Branch|
|Central Japan Business Division Nagoya Branchfirstname.lastname@example.org|
|West Japan Business Division Kansai Branchemail@example.com|
|Kyushu Chu-Shikoku Business Division Chu-Shikoku Branchfirstname.lastname@example.org|
|Kyushu Chu-Shikoku Business Division Kyushu Branchemail@example.com|
|Kyushu Chu-Shikoku Business Division Kyushu Branch Okinawa Officefirstname.lastname@example.org|
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