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Service Level Agreement (SLA) Program
- Service Level Agreement Program
- Internet Access Service SLA
- Latency statistics
- Packet loss rate statistics
IIJ was the first company in Japan to offer Service Level Agreements (SLAs) in 1999, and since then we have continued to work on further improving quality.
IIJ's SLAs guarantee service quality through objective criteria by presenting evaluation items and guaranteed values for each service. If quality falls below the specified level, usage fees are reduced accordingly.
List of SLA compatible services
| Service (alphabetical order) | Details of evaluation items and guarantee |
|---|---|
| See Terms and Conditions. | |
IIJ Cloud Exchange Service for Oracle Cloud Infrastructure FastConnect |
|
IIJ Cloud Exchange Service for Microsoft Azure Peering Service |
|
| See Terms and Conditions. | |
| IIJ GIO Infrastructure P2 Private Routing | See Terms and Conditions. |
IIJ GIO Content Acceleration Service SLA (Japanese text only) |
|
| IIJ GIO Component Service | |
| See Terms and Conditions. | |
| See Terms and Conditions. | |
IIJ Unified Operation Management Service SLA (Japanese text only) |
|
| IIJ FiberAccess/Q Service | |
| IIJ FiberAccess/C Service | |
| See Terms and Conditions. | |
| See Terms and Conditions. |
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