IIJ Line Management/F Service
Features/Benefits
Service Features
FLET'S Line Arranged under the IIJ Name
Although normally the responsibility of the customer, IIJ can make arrangements with NTT under the IIJ name to apply for a FLET'S line, make arrangements for service initiation, and much more.
When the installed ADSL line is slow or communications are unstable, IIJ will request that NTT perform "line stabilization," "bridge tap removal," or other response appropriate to the symptoms (may be charged separately).
The IIJ services and FLET'S line charges are billed together by IIJ. Billing can be conducted through a single point, or broken out and charged separately by location.
IIJ Line Trouble Information Center (24/7)
The IIJ help desk responding to FLET'S line trouble is open 24/7. IIJ will confirm line equipment conditions with NTT on behalf of the customer, determining whether the trouble is due to IIJ services or NTT services, and then reporting back to the customer.
The customer no longer needs to contact both NTT and IIJ, reducing annoying line management labor time.
Expected Benefits
- Smoother implementation with IIJ taking care of line arrangements in each location.
- Unified help desk/ billing.
Service Implementation Flow
Type A, B
- * IIJ FiberAccess/F Service: approx. 1.5 months
- * IIJ DSL/F Service: approx. 1 month
- * Varies according to conditions at each customer business location.
Type C, E
- * Approx. 1 Week
